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Our customer support team is here to assist you with any inquiries or concerns. Feel free to reach out through any of the following methods:
General Inquiries: support@lotteryozvictory.com
Prize Claims: claims@lotteryozvictory.com
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Hours: Monday-Sunday, 8AM-10PM AEST
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Find quick answers to common questions
You can check your results in several ways: log into your account where all your lottery tickets and results are stored, use our mobile app for instant notifications, or call our customer service line for assistance.
Small to medium prizes are automatically credited to your account within 24 hours of the draw. For major prizes, our team will contact you directly to arrange payment, which typically takes 3-5 business days after verification.
We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, PayPal, and POLi. All transactions are secured with industry-standard encryption to protect your financial information.
You can update your personal details by logging into your account, navigating to "My Profile" or "Account Settings," and selecting the information you wish to modify. For security reasons, some changes may require additional verification.
Click on the "Forgot Password" link on the login page and follow the instructions. We'll send a password reset link to your registered email address. For security, this link will expire after 24 hours.